Controller and Contact Details

Elite Trainers, with offices in Amsterdam and The Hague, is responsible for processing personal data as described in this policy.

For questions or concerns, contact our data protection representative, Sander Koewé, at
sander@ulmjheas.elementor.cloud.

Personal Data We Collect and Why

We collect the following categories of personal data in order to provide and improve our services, communicate with members, conduct marketing, sales and internal analytics:

• Identification and contact details (e.g., name, email address, phone number).
• Website usage and technical data (e.g., browsing data, IP address, cookies—see our cookie policy).
• Transaction data (e.g., payment information, subscription details).

Online Behaviour

We collect information about how you use our website (pages visited, interactions, device and browser data) to understand performance and improve user experience. See our Cookie Policy for details.

Data Sharing

We may share personal data with carefully selected third-party service providers under data processing agreements to ensure security and compliance. Where required, we will obtain your consent before sharing.

Children’s Online Privacy

Our services are not intended for individuals under 16 years of age. If you believe we have collected data from a minor without consent, contact us and we will delete it.

Legal Basis for Processing

We process your personal data based on consent obtained via our website and cookie pop-ups. We may also process data to perform a contract or comply with legal obligations.

Data Storage and Security

Your data is securely stored in our CRM (HubSpot) and membership tool (Virtuagym). We use strong passwords, a password manager, and multi-factor authentication to protect your data.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Retention periods are reviewed regularly.

Your Rights (GDPR)

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Erase your data (“right to be forgotten”).
• Restrict or object to processing.
• Request data portability.
• Withdraw consent at any time (where applicable).

To exercise your rights, email sander@ulmjheas.elementor.cloud. Identity verification may be required.

Third-Party Links

Our website may link to third-party websites. Once you leave our site, their policies apply. We are not responsible for third-party practices and recommend reviewing their privacy statements.

Policy Updates

We update this policy when required. Members will be informed of material changes by email, and the “Last updated” date will reflect changes.

Data Protection Concerns

If you believe your data is not properly secured or you suspect misuse, contact us immediately at sander@ulmjheas.elementor.cloud.

Amendments

We reserve the right to make changes to this policy. Changes take effect from the date specified above.